Mediation in Action – Workplace

(co-ord. Jane Gunn)
 

Points for Discussion

• Designing the Process

• Involving participants in design of the process
• Interests based design and interests based process

• Slow Mediation

• Giving the parties time and space
• The Zigzag Principle

• What is Success

• Settlement?
• An opportunity for dialogue?
• Restoring working relationships?
• Transformation?

• Avoiding Future Disputes

• Collaborative working practices
• What triggers adversarial behaviour at work?
• What triggers collaborative behaviour at work?

• Conflict Coaching