Quadra - Alternative Dispute Resolution

My Quadra carrello Scopri i costi di una procedura

Quadra opera dal 2003 come provider privato ADR (Alternative Dispute Resolution)
per la gestione e mediazione delle controversie e dei conflitti civili e commerciali

Quadra amministra procedure di mediazione, arbitrato ed expertise
e promuove la diffusione della cultura ADR svolgendo formazione di alto livello

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The Transformative Approach to Mediation - 3 Day Training in the Basic Skills

27 - 29 novembre 2013


The Transformative Approach to Mediation - 3 Day Training in the Basic Skills

The Transformative model and its implications for conflict intervention were first described in The Promise of Mediation by Robert A. Baruch Bush and Joseph P. Folger, published in 1994 and articulated once again in the revised edition of The Promise of Mediation in 2005. This course is a unique opportunity to practice the transformative method under the guidance of Carlo Mosca and Jane Gunn. The three day course is particularly suited to mediators with little or no experience of transformative practice.

Participants will gain an understanding of the theory and basic skills necessary for the practice of transformative mediation including:

• Understanding transformative conflict theory and the concepts of empowerment and recognition.
• An understanding of the relationship between a third party intervener's motivations and the interventions used in practice;
• The skills to focus on and attend to the moment-by-moment interactions of the participants;
• The ability to truly facilitate and engage in non-directive interventions which respect the participants' competence and good faith;
• The capacity to take a responsive rather than directive or evaluative role in intervention.


The course will be held in Birmingham (UK) in November the 27th, 28th and 29th 2013.



Jane Gunn - jane.gunn@corpeace.com


Carlo Mosca:

Responsible for training and development programs at Quadra, that he founded in 2003. In 1995 he launched, and run for years as managing director Curia Mercatorum, one of the first mediation centres in the country. A CEDR (London) accredited mediator in 1996, he then served as CEDR training faculty (2000-07) attending to courses in the UK and Italy. He has been one of the first European mediators accredited as transformative mediator by the ISCT. He is also a lawyer specialising in international trade law, and served as arbitrator for the ICC and other arbitral institutions. He authored “Mediation” in 2000, and “Mediation under Italian decree 28/2010” in 2011.

Jane Gunn:

CEDR accredited and IMI certified Mediator, FCIArb (mediation), FRSA
Jane Gunn is a highly experienced mediator who specialises in complex and highly emotive cases. She was accredited in 1996 (CEDR), and has recently been made a Mediator Fellow of the Chartered Institute of Arbitrators.
A former City Solicitor, Jane is now a full time mediator and is a Lead Faculty on the Chartered Institute of Arbitrators Mediator Training Course. She has mediated a wide variety of disputes including, business, partnership, employment, property and construction, personal injury and clinical negligence, trusts and family.


The course is aimed primarily at qualified mediators who wish to gain the basic skills in transformative mediation (regardless of previous trainings in other approaches - eg. Problem-solving - and educational qualification).

The course will also benefit people who wish to assist their clients in mediation as representatives or who find themselves managing situations of conflict and wish learn new techniques to deal with those conflicts.

modalità pratiche

Day 1 (09.00 - 17.00)
- Introduction to the course.
- It is the goal that determines the
practice ...
- Empowerment and Recognition: Exercise
No. 1: “Personal experiences of conflict”. - Plenary on exercise No. 1.
- Examples of conflicts: demonstration.
- Basic techniques: active listening.
- Exercise no. 2: "The silent mediator". - Plenary on exercise No. 2.
- End of Day 1.

Day 2 (09.00 - 17.00)
Conflict and mediation: discussion on day 1.
- What is mediation?: Exercise No. 3: "Interview with a client".
- Initial speech: guidelines and exercise No. 4: “The initial interview”.
- Plenary on exercise No. 4.
- Empowerment : Exercise No. 5: "Getting
- Plenary on exercise No. 5.
- Being directive in mediation: learning
points (the experience of empowerment; how to be supportive; how to remain non-directive, responding skills).
- Mediation Demo.
- Plenary on demo.
- End of day 2.

Day 3 (09.00 - 17.00)
- Discussion on day 2.
- The intervention of the mediator:
Microskills!vs. Macroskills.
- Basic techniques: attending -
monitoring - responding
- The vulnerability of the mediator:
Exercise No. 6: "Vulnerability"
- Plenary on Exercise no. 6.
- Basic Techniques: Timing of
interventions and exercise no. 7: "The
Cues Skills".
- Final plenary.
- Closing of the course.


sede del corso
Woodbrooke Quaker Centre - 1046 Bristol Road